Registration & Refund Policy

Program Registrations
  • Must register and pay for a class prior to the first attendance.
  • Registrations can be made in person or online. Registrations are NOT accepted by phone.
  • Late registrations can be prorated when signing up in person only.
  • Prorating cannot be done in advance, as priority is given to those who can attend a full session.
  • Programs may be combined or canceled based on registration numbers.
  • Participants may be reassigned according to age, ability, and class size.
  • Click here to view the Inclement Weather Policy
  • Click here to view the Youth Checkout Policy
Resident Status Verification Forms:

Cupertino— Resident Status Verification Form
Pleasanton— Resident Status Verification Form
San Francisco— Resident Status Verification Form
Santa Clara— Resident Status Verification Form
Sunnyvale— Resident Status Verification Form
Walnut Creek— n/a

Program Withdrawal & Refund Policy

All class withdrawal requests must be made via the online Player Portal, the Lifetime Activities Mobile App, or in writing via email to the office. Requests by phone or in person will not be accepted. Please note that it may take 2-4 weeks to process a program withdrawal.

Cupertino | Player Portal | Email:  cupertino@lifetimeactivities.com
Pleasanton | Player Portal | Email: pleasanton@lifetimeactivities.com
San Francisco | Player Portal | Email: goldmantc@lifetimeactivities.com
Santa Clara | Player Portal | Email: santaclara@lifetimeactivities.com
Sunnyvale | Player Portal | Email: sunnyvale@lifetimeactivities.com
Walnut Creek | Player Portal | Email: walnutcreek@lifetimeactivities.com

To withdraw from a program, a processing fee (3% of the program fee or $12, whichever is greater) will be assessed per program registration (credit or refund).

Withdrawal requests received 14+ days prior to the first day of class are eligible for a full refund to the original form of payment (minus the processing fee).

Withdrawal requests received 7-13 days prior to the first day of class are assessed the processing fee for each program, and the remaining amount will be returned as a credit to the participant’s Lifetime Activities account.

No credits or refunds will be issued for withdrawal requests received less than 7 days prior to the first day of class/camp.

No refunds or credits will be given for non-attendance or for any reason other than cancellation by Lifetime Activities staff.

Please note that cash/check/echeck payments will be returned in the form of a check by mail and may require additional processing time.

Withdrawals Due to Injury/Illness
A credit (to the student’s Lifetime Activities account) is issued for withdrawals due to illness or injury. The amount of credit issued will be calculated from the day the doctor’s note is received and the student is withdrawn. Once the credit is issued, the student is withdrawn from the class and a spot is not guaranteed in the event that they wish to return prior to the end of a session. Refunds to the original form of payment are not issued for withdrawals due to illness or injury.

Program Transfers (transfers must be within the same session)
If you wish to transfer to another class/camp within the same session, please contact us by email no less than 7 days prior to the first day of class to allow for the transfer to be processed. Please note that requests made less than 7 days prior to the first class meeting will only be granted if it does not interrupt the class you wish to withdraw from. (Example: Most classes need a minimum of 4 students to run the class. If there are only 4 students in the class you wish to withdraw from, you may not transfer out.)

 

Youth Checkout Policy

A parent/authorized guardian should plan to arrive to pick up their child a few minutes before the end of class at the designated pick-up area for programs (varies per site):

  • Cupertino: Entrance/gate to tennis courts
  • Pleasanton: Entrance/gate to tennis courts
  • Santa Clara: Tennis Wall (Next to Court 1 Entrance)
  • San Francisco: Camp: Court 6, Classes: Corridor between Courts 11 and 12
  • Sunnyvale: Entrance/gate to tennis courts
  • Walnut Creek: Bark Area Adjacent to Court 8

Children under 16 will not be permitted to leave this area until a parent or authorized guardian is present to check them out.

Some youth participants may be eligible for self-checkout based on the following:

Pro Shop Refund & Return Policy 

Equipment and apparel purchases made at our pro shop may be returned to the same location of purchase for a refund or exchange within 14 days of purchase and must be accompanied by valid proof of purchase. Products must be new, unworn, unopened, and in resalable condition with all original packaging. Used, opened, or items without valid proof of purchase cannot be returned or exchanged. Items marked “final sale” cannot be returned or exchanged.  Food, drink, and pro shop services are all final sale. Please allow 7-10 days for refunds to process.  Refunds for cash purchases will be issued by check or store credit. “Valid Proof(s) of Purchase” include the original sales receipt or email receipt.

Online Store – Return Policy & Help

Equipment and apparel purchases made online can be returned to the original pickup location for a refund or exchange within 14 days of pickup and must be accompanied by a valid proof of purchase. Products must be new, unopened, unworn, and in resalable condition with all original packaging. Used or opened items cannot be returned or exchanged. Items marked “final sale” cannot be returned or exchanged. Refunds will be processed to the original form of payment. Please allow 7-10 days for refunds to process. “Valid Proof(s) of Purchase” include the email sales receipt or order number and ID.

For questions about online store purchases, please contact us here: Online Store Help